At Smart Locks Kenya, your peace of mind is our priority. If you ever have an issue with a purchase, we’ll do our best to resolve it quickly. Please take a moment to review our straightforward return and refund policy below.
Can I Return a Product?
Yes – products may be returned if they meet these conditions:
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Returned within 7 business days from the date of purchase.
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The item is unused and in its original packaging exactly as delivered.
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You provide a receipt or valid proof of purchase.
Items Not Eligible for Return
Certain products cannot be returned, including:
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Custom-made or special-order items.
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Products clearly marked as “Final Sale” or “Non-Returnable”.
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Digital products that have already been accessed or downloaded.
How to Return a Product
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Contact Us:
Reach us at [email protected] or call/WhatsApp +254 799 000 311 with your order details and reason for return. -
Get Return Instructions:
If your request is approved, we’ll guide you through the next steps. -
Return the Item:
Deliver the product to our store at:
5th Floor, Utumishi House, Off Mamlaka Road, Nairobi, Kenya.
Please note: Return shipping costs are your responsibility unless the error is on our side.
Exchanges
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Once we receive and check your returned product, we’ll confirm if an exchange is possible.
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Exchanges are completed within 5 business days after approval.
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We only exchange items that are defective, damaged, or delivered in error.
Refunds
You may qualify for a refund if:
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The request is made within 7 business days of purchase.
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The product is unused, undamaged, and in original packaging.
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You provide proof of purchase.
How Refunds Work
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Submit Your Request:
Email us at [email protected] or call/WhatsApp +254 799 000 311 with your order details. -
Return the Item:
We’ll share the return procedure with you. -
Refund Processing:
Once we receive and approve your return, your refund will be issued to your original payment method within 5 business days.
Important: Return shipping is at your expense unless the mistake was ours (e.g., defective product or wrong item sent).
Restocking Fee
We do not charge a restocking fee for qualifying returns.
Important Notes
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Refunds will not be issued for late, used, or damaged returns.
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Items missing packaging or damaged by the customer may be rejected.
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Smart Locks Kenya reserves the right to decline returns that do not meet our policy.
Need Assistance?
We’re always happy to help.
📍 Visit us: 5th Floor, Utumishi House, Off Mamlaka Road, Nairobi, Kenya
📞 Call/WhatsApp: +254 799 000 311
📧 Email: [email protected]
At Smart Locks Kenya, we’re not just about selling locks – we’re your trusted partner for smarter, safer living.