At Smart Locks Kenya, we value your privacy. This policy explains how we collect, use, protect, and manage your personal information whenever you browse our website or make a purchase through smartlockskenya.com.
1. Information We Collect
To provide you with the best possible service, we may collect the following types of information:
Personal Details – When you create an account, place an order, or contact us, we may ask for your name, phone number, email address, and delivery location.
Payment Details – Your debit or credit card information is collected through secure systems to complete transactions safely.
Website Interaction Data – We also gather non-personal information such as your IP address, device type, browser, and the pages you visit. This helps us improve the usability and performance of our website.
2. How We Use Your Information
Your data is used strictly for purposes that benefit you, including:
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Processing Orders – To confirm, fulfill, and deliver your purchases.
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Customer Support – To communicate order updates, respond to inquiries, and assist with service requests.
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Marketing (with consent) – To share news, special offers, and product updates.
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Website Improvement – To analyze browsing trends and enhance user experience.
3. Protecting Your Data
Your safety is important to us. We use SSL encryption and other industry-standard security measures to keep your information secure during online transactions. Access to personal data is restricted within our company to prevent unauthorized use.
4. Sharing of Information
We do not sell or share your information with third parties for marketing purposes. However, we may share essential details with trusted service providers such as delivery companies and payment processors. These partners are obligated to handle your information securely and confidentially.
5. Use of Cookies
Our site uses cookies (small text files stored on your device) to:
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Save your preferences for a smoother shopping experience
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Show you relevant content and products
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Enhance website speed and navigation
You can manage or disable cookies through your browser, though some site features may not work properly without them.
6. Your Rights Over Your Data
You remain in full control of your personal information. At any time, you may:
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Request Access – Receive a copy of the data we hold about you
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Request Updates – Correct any outdated or inaccurate information
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Request Deletion – Ask us to erase your data unless it is required for legal, security, or transactional reasons
7. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the most recent revision date noted.
Last updated: 28th September 2025
Contact Us
If you have any concerns or questions about this Privacy Policy, reach us through:
📧 Email: [email protected]
📞 Phone: +254 799 000 311
📍 Office: 5th Floor, Utumishi House, Mamlaka Road, Nairobi, Kenya