Welcome to Smart Locks Kenya. Below are the terms and conditions that you agree to when visiting and shopping on our website.
1. Preface
All the terms and conditions on this page apply to everyone using smartlockskenya.com. When you browse on make purchases on this website, it means that you agree to these terms and conditions. Otherwise, please avoid using our services.
2. Products & Availability
All the products that can be purchased on this website are subject to availability. We can update product details, prices, or discontinue items without prior notice.
3. Pricing & Payment
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All prices are shown in Kenyan Shillings (KES) with VAT inclusive where applicable.
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We accept M-Pesa, credit/debit cards, and bank transfers.
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Orders made are processed only after payments buy buyers have been confirmed.
4. Order Confirmation
Upon making an order, an order confirmation email or text message will be sent to the buyer. The notification will contain a legal receipt. We have the rights to cancel orders due to product unavailability, payment issues, or suspected fraud.
5. Delivery
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Delivery times and costs will vary depending on the products bought and the buyers location. See our Delivery Policy for full details.
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We are not responsible for delays caused by third-party couriers, weather, or unforeseen events.
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Customers must provide accurate delivery details.
6. Returns & Refunds
We accept returns on eligible products within 14 business days. Items must be unused, in original packaging, and accompanied by proof of purchase. For details, refer to our Return & Refund Policy.
7. Warranty & Product Use
Our security products are designed for proper and standard use. Improper installation or misuse may void warranties. Always follow installation instructions or seek professional assistance.
8. Limitation of Liability
Eunica Engineering will not be liable for any indirect or consequential damages arising from the use or misuse of our products or website. Our maximum liability is limited to the product’s purchase price.
9. Intellectual Property
All content on this website (images, text, logos) belongs to smart locks Kenya or its content providers. Use or reproduction without permission is prohibited.
10. Privacy Policy
By using our site, you agree to our Privacy Policy, which explains how we collect and use your personal data.
11. Changes to Terms
We may revise these Terms at any time without prior notice. Continued use of our site means you accept any changes.
12. Governing Law
These Terms are governed by the laws of Kenya. Disputes will be handled within Kenyan courts.
Contact Us
📧 Email: [email protected]
📞 Call/WhatsApp: +254 799 000311
🏬 Visit Us: 5th Floor, Utumishi House, Mamlaka Road, Nairobi, Kenya